Orders & Refund Policy
Last updated: April 2025
Orders prepared with care.
Issues resolved with speed.
SAVÉMOI orders are prepared within two to three business days and delivered Monday to Friday, from 9AM until 5PM. If anything arrives defective, we make it right fast: a full refund, reported within 24 hours of receipt, resolved in as little as 1 day.
Where we can't help is exchanges or returns of unopened, undamaged products — see why below, and the three simple steps to a defect refund.
We currently do not accept exchanges or returns. This is standard across personal care and cosmetics — once a product is opened, it can't be safely resold, for the same hygiene reasons your pharmacy or dermocosmetic counter follows.
Refunds are only issued in the case of a verified product defect, reported within 24 hours of delivery. Please inspect your order upon receipt.
Three steps to your refund
Email us at info@savemoi.com explaining the reason for your refund. Please include a photo of the defective product, your name, delivery address, and order number.
Note: Specify if you'd like a credit card refund — otherwise we will issue store credits. Refund amounts exclude shipping costs, duties, and taxes.Once your request is approved, we will email you authorisation to return the product, along with instructions and a destination address. Products must be returned as received, in their original packaging.
Note: You will be responsible for the return shipping cost, duties, and taxes.Upon receipt and inspection of the returned product, we will refund your credit card or issue store credits within 1 to 14 days — no further action needed from you.
A few things
people ask us
Still have questions?
For further information on our orders and refund policy, our team is ready to help. Reach out and we'll get back to you within 24 hours.
Contact Us ↗info@savemoi.com · Response within 24 hours